UnionBank: YOU SUCK!
Monday, August 25, 2008An e-mail I sent to UnionBank’s Customer Service:
Do I have to try getting through to UnionBank Customer Service for ANOTHER month before I can actually get some help? I’ve been e-mailing for the past few days and trying to reach a customer service representative on your hotline for MORE THAN A MONTH. Do you only have 2 call center agents working there? Or maybe you only have one? Or maybe you have several, but they just don’t answer calls or e-mails? I suppose I shouldn’t expect a reply to this e-mail either.
Yes, ladies and gentlemen. I have waited that long. I tried staying on the line when they said that all their agents are busy (doing who knows what) for 20-30 mins with that annoying orchestral music blaring in my ear but did anyone pick up the phone? NO! The only time I got through to them was when I activated my credit card. After all that’s done, however, they just leave you to the dogs to fend for yourself.
And want to know what’s even better? Check out their customer service section on their site:
AAAAAARRRRRGGGHHHH! Looks like I’ll just have to haul my fat ass to the nearest UnionBank branch to complain.
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UU nga! Where is my credit card Unionbank?!?! I want I want I want!!! >:O
…and yes, this is THE kei commenting in you blog. TAT
Posted by THE kei at August 25, 2008, 10:20 pm